The Terms and Conditions govern the operation of the Holiday Rewards Program as operated by RewardsCorp.
Please read the following terms and conditions carefully. You must be 18 years of age or older to make a booking. It is important you understand and agree with the following terms and conditions. You should not proceed with any purchase or booking unless you do.
1. Information on how to claim and redeem Holiday Rewards form part of these Terms and Conditions.
2. The Terms and Conditions relating to the promotion and redemption of each Holiday Rewards are subject to change or withdrawal without notice.
3. The Holiday Rewards promotion offers a "Best Rate Guarantee" for accommodation offers. If you find, at the time of booking, a lower rate than the Holiday Rewards "Best Flexible Rate" for the same booking, we will match this price and reduce the amount of Holiday Rewards required to complete your booking. A written quote must be presented prior to booking, be less than 24 hours old and from an Australian registered business and/or website. The Best Rate Guarantee does not apply to Holiday Rewards holders who work for or are associated with other Australian registered travel business.
4. The "Best Flexible Rate" is the best rate in the market place available to consumers for a particular booking, allowing for the same booking flexibilities and/or restrictions as determined by RewardsCorp or advised by the hotel or resort.
5. The rates and information provided in promotional brochures and on the www.holidayrewards.com.au website are correct at the time of publication. RewardsCorp reserves the right to amend rates and conditions or withdraw product without notice.
CLAIMING YOUR HOLIDAY REWARDS
6. Each Holiday Rewards is provided by the participating Promoter (the business or other entity promoting the Holiday Rewards) at its sole discretion, and only during the promotion dates determined by the Promoter.
7. You or the Promoter must register, as specified by the Promoter, to activate your Holiday Rewards.
REDEEMING YOUR HOLIDAY REWARDS
8. All enquiries and redemptions must be made through Holiday Rewards on 1300 722 725 or online at www.holidayrewards.com.au
9. Your Holiday Rewards do not expire providing you transact (Use or Earn) at least once during a 24 month period. Check your online account for specific dates or you can find the validity dates on your Holiday Rewards Certificate (if provided).
10. Holiday Rewards is fully transferable to family, friends, work colleagues and personnel, but cannot be sold, scalped, auctioned, raffled, pledged, redeemed for cash, or promoted as an incentive or reward by any third party as an inducement for any person or other entity to enter into any commercial arrangements with that third party. If any Holiday Rewards have been obtained through any of these methods it will not be honoured.
11. Holiday Rewards can be applied as a partial payment only towards the published or discounted rates:
- displayed on the website www.holidayrewards.com.au
- or featured in the RewardsCorp brochure "Holiday Rewards"
- or as notified by a consultant via telephone, email or fax.
12. Use of all promotion partners is subject to availability and booking. Prices and the information contained on the website www.holidayrewards.com.au and the RewardsCorp brochure, "Holiday Rewards" or as notified by a call centre consultant via telephone, email or fax are subject to change without notice.
13. Accommodation - The number of nights that you can stay at each resort will vary, depending on the resort selected. The total amount of your Holiday Rewards that can be applied towards an accommodation booking is dependent on the resort selected, its location, the type of room selected and the number of nights selected.
14. Leisure and tourism products (other than accommodation) - The total amount of Holiday Rewards that can be applied towards the purchase of vouchers or bookings for leisure and tourism products is dependent on the leisure and tourism product selected, its location, the type selected and the inclusions on offer.
15. You will be required to pay the amount that remains outstanding in relation to each booking. The amount of Holiday Rewards that can be applied and the amounts outstanding that will be payable is available at www.holidayrewards.com.au or by contacting a consultant on 1300 722 725.
16. Where the value of your booking is less than the total value of the Holiday Rewards you hold, the unused portion of the Holiday Rewards will be provided to you as a Credit for that amount, and can be used for future Holiday Rewards bookings. A Credit is subject to the same Terms and Conditions as a Holiday Rewards.
17. Holiday Rewards cannot be used in conjunction with any other offer or promotion available through participating suppliers.
EXPERIENCE OZ operated by Ticketmates
18. Experience Oz operated by Ticketmates is a third party provider. Please call one of our consultants to ask which Experience Oz product can have Holiday Rewards applied. Holiday Rewards cannot be applied to online bookings. Vouchers purchased through Experience Oz are valid for a period of 12 months from the date of issue, excluding attractions that been booked for a specific date or where a 'valid to' date is specified. Full payment must be made at the time of booking with Mastercard and Visa accepted as forms of payment. Cancellation fees may apply and refunds are not available once a tour or service has commenced. See the Experience Oz website for full terms and conditions.
19. Holiday Rewards holders are encouraged to book as early as possible to secure your preferred dates. Acceptance of your booking is subject to each participating resort's standard conditions of acceptance of guests including but not limited to conditions in relation to booking, occupancy, payment and checkout that apply at all times. Other leisure and tourism products - acceptance of your booking is subject to each participating leisure and tourism product suppliers standard terms and conditions
20. Package bookings: Your airline or package booking is subject to the availability of the actual rooms provided by the resort and/or seats provided by the participating airline for the specific promotional offer that you are responding to. Each promotional offer is limited to a certain number of customers. We secure more than the required allocation of rooms and airline seats for each promotional offer, however there is no certainty that your preferred travel dates, rooms and airline seats will be available on any given day. You acknowledge that booking available rooms and airline seats is on a "first come first serve" basis. On the rare occasion, where we are unable to confirm your preferred dates, room and/or seats we reserve the right to offer you a comparable alternate, which may be at an additional cost. Only once you have received your itinerary are all components within your package confirmed. You agree that you shall have no claim against us if your preferred dates, rooms and/or airline seats are not available.
21. In the event of a situation whereby RewardsCorp or the resort cannot provide booked accommodation as previously confirmed, for whatever reason, RewardsCorp will undertake to relocate clients into an alternative resort of comparable grading at no expense to the client. Should there not be a resort of comparable grading in the vicinity of the original booking, it may be required to provide clients with a resort of a lesser grading. If this is the case, any reduction in costs will be refunded to the client. The alternatives offered are at RewardsCorp discretion. Should the client wish to choose a property of a standard other than offered under this condition, then the client will be required to pay any difference.
22. In the event of a situation whereby RewardsCorp or the leisure and tourism product supplier cannot provide the leisure and tourism product as previously confirmed, for whatever reason, the client should refer to the booking terms and conditions of the leisure and tourism product supplier
23. For international packages including airfares and cruises, payment terms will be advised at the time of booking by our travel consultants and rates may fluctuate due to exchange rates.
24. Payment can be made by cheque, money order, bank transfer or with the following credit cards - Visa, MasterCard, (a 1.98% credit card surcharge will apply) Diners Club and American Express (3.3% surcharge). With payment by cheque, bookings can only be confirmed upon receipt of cleared funds.
25. Book Now Pay Later is available for any booking and it must be booked by speaking with one of our consultants by contacting us (bookings cannot be made online). A $50 non-refundable deposit is required at time of voucher purchase reservation to hold your booking. You are able to pay the balance in one or multiple payments. Final payment must be made no later than 60 days after your initial deposit or prior to 30 days before use, whichever comes first. If full payment has not been received before 30 days prior to use the booking will be automatically cancelled and your deposit will be forfeited. Amendments to your booking are permitted however normal terms and conditions apply.
CANCELLATIONS AND AMENDMENTS
26. Accommodation - Should you cancel your accommodation booking after full payment is made, no refund applies. Resort extras are also non-refundable and cannot be amended after your booking has been confirmed. However, you can amend your booking dates for your selected resort as often as you require for a processing fee of $25, up to 35 days prior to your arrival date and you can also transfer your accommodation booking to another party, without penalty or incurring amendment fees. Only name amendments will be permitted within 35 days of arrival at your booked accommodation.
Other leisure and tourism products - Should you cancel your booking after full payment is made, no refund applies
27. We do not accept any liability, whether in contract, tort or otherwise, for any act or omission of those travel service providers including their failure to provide a service whether through their negligence or otherwise. We do not make any representation about the standard of the services to be provided by third parties, and we accept no liability in that regard. We do not accept any liability, whether in contract, tort or otherwise, for any injury, losses, expenses, delays or inconvenience suffered by you in connection with your booking or your travel services, caused directly or indirectly by force majeure or any other event which is beyond our control which is not preventable by reasonable diligence on our part or unless our liability is prescribed by legislation which cannot be excluded. Where our liability cannot be excluded, our liability is limited to the amount that you have paid for your travel services.
28. In the event of war, terrorism, political or civil unrest, state of emergency or disaster, the Promoter and RewardsCorp reserve the right to cancel, terminate, modify or suspend the offer or individual Holiday Rewards.
29. You are responsible for all additional expenses, not including in your booking, such as spending money, mini bar, additional meals and any and all ancillary costs incurred in order to take advantage of your booking.
30. By participating in this offer, unless otherwise advised by you, you consent to the information you provide to RewardsCorp being entered into a database and RewardsCorp may use this information in any media for future promotional, marketing and publicity purposes without any further reference or payment or other compensation to you. All personal details of participants will be stored at RewardsCorp offices. As per the relevant Privacy Legislation, a request to access, update or correct any information should be directed to that office.
31. This promotion is governed by and is to be construed under the laws of Queensland.
32. The promotion is designed and managed on behalf of the promoter by Resort Rewards Pty Ltd (RewardsCorp) of Level One, The Oasis Centre, Victoria Avenue, Broadbeach, Queensland 4218. ACN 123 155 135. Holiday Rewards is a subsidiary company of RewardsCorp Limited. www.RewardsCorp.com ©2014 RewardsCorp. All rights reserved.